Quality And Service Management

Quality and Service Management relates to compliance with laws, regulations and the standards adopted by organizations in terms of the quality and IT service management. It is a combination of technical, organizational, and managerial measures that allows an organization to develop a safe and predictable environment while optimizing its production and performance.

Courses we offer

Click a tab below to explore our Quality And Service Management training courses in detail.

ISO 9001 Quality Management

ISO 9001 provides organizations with a structured approach for quality management and helps them consistently provide products and services that meet and, where possible, exceed customer requirements. ISO 9001 is based on seven quality management principles, and it aims to help organizations be more efficient and improve customer satisfaction.

ISO 9001 Foundation

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Duration – 2 Days
CPD Certification (Credits) – 14
Certification Body: PECB, Canada
Exam Duration – 1 Hour
Retake Exam – Yes

ISO 9001 Lead Implementer

A 4-day comprehensive training program that aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS.

By attending this training course, you can help organizations utilize a structured and evidence-based approach for managing the quality of their products and services. Apart from this, you will also learn about the importance of customer focus and benefits of setting the foundations of an organizational culture which enables and supports quality.

Duration – 4 Days
CPD Certification (Credits) – 31
Certification Body: PECB, Canada
Exam Duration – 3 Hours
Retake Exam – Yes

ISO 9001 Lead Auditor

A 4-day comprehensive training program that enables participants to develop the necessary competence to perform quality management system (QMS) audits by applying widely recognized audit principles, procedures, and techniques. This training course combines the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other good practices of auditing and integrates them into a comprehensive methodology which enables you to successfully plan, conduct, and close ISO 9001 conformity assessment audits.

Duration – 4 Days
CPD Certification (Credits) – 31
Certification Body: PECB, Canada
Exam Duration – 3 Hours
Retake Exam – Yes

ISO 9001:2015 Transition

This program enables you to gain a thorough understanding of the differences between ISO 9001:2008 and ISO 9001:2015. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO 9001:2008 QMS to ISO 9001:2015 in a timely manner.

Duration – 2 Days
CPD Certification (Credits) – 14
Certification Body: PECB, Canada
Exam Duration – 1 Hour
Retake Exam – Yes

ISO/IEC 20000 – IT Service Management

ISO/IEC 20000-1 is a Type A management system standard that sets out the minimum requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).

An SMS consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organization. An effective SMS enables organizations to direct and control their service management activities, identify, and mitigate risks related to their activities, and identify and realize opportunities that improve service provision.

ISO/IEC 20000 Foundation

This training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course, you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

Duration – 2 Days
CPD Certification (Credits) – 14
Certification Body: PECB, Canada
Exam Duration – 1 Hour
Retake Exam – Yes

ISO/IEC 20000 Lead Implementer

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.

Duration – 4 Days
CPD Certification (Credits) – 31
Certification Body: PECB, Canada
Exam Duration – 1 Hours
Retake Exam – Yes

ISO/IEC 20000 Lead Auditor

This training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures, and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Duration – 4 Days
CPD Certification (Credits) – 31
Certification Body: PECB, Canada
Exam Duration – 1 Hours
Retake Exam – Yes

ISO/IEC 20000:2018 Transition

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.